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White Paper
Your Medical Practice
Business Developer
In
this portfolio ClientMagic provides a guide on medical business development and
gives you keys to running a successful business.
Starting a Medical Practice
The
Medical Business:
The
medical practice business has grown rapidly over the past decade. Latest
extrapolations from U.S. census data place the medical industry in the USA at
over 1.2 trillion annually. Private practice continues to consolidate into small
groups to share liability and control costs. With the advent of new
govvernmental regulations and reporting that seem to change daily the importance
of a well organized office has never before been so important for survival.
Starting a Practice.
A basic
medical practice can be started with light to moderate capitalization.
Speciality practices may require more funding to get started. The
first step in starting a practice is to define the extent of
services and products that will be offered. There are many trade journals that
offer incite into pricing structures. Competitive anaylisys can also help, this
can be done by a marketing company or by pre-hired staff.
Many practices miss out on the sale of ancillary products and do not
merchandize them well. Clients purchase these products anyway, a good display
can increase practice profits by 5 to 25%.
·
Start Up Requirements
The amount
of capital needed to start a Medical Practice will vary depending on the
type of services you will offer, some necessary equipment can be well over
$100,000 which must be amortized over the life of the equipment. You may also
lease equipment and retain your cash, paying a higher final price.
Location
Location,
location, location! For most med practices it is good to be located around other
practices of different types. Clients perfer a one location, one stop place to
go. Ultimately your ability to provide excellent service with high
customer satisfaction will be the key to your success along with building a
solid referral business. But having a good
location will set you up to expose your business to new customers. If you are
considering starting a small two to 5 room, you may be
able to do so with a 1,300-1,500 square foot building. Not all locations are
zoned for Medical Operations, you must
pay attention to commercial/residential zoning restrictions. For most Med.
Practices you
will require 2,000-5,000 square feet or more. Finding a location with ample parking
available and a lot of daily foot traffic and car traffic, is optimal.
Building
Improvements, Fixtures and Design
Depending
on how recently the business location was built, and how well it has been kept,
you may need to spend hundreds, to several thousand dollars to improve the
building and utilities. If you are offering shampoos and conditioning, you will
probably need to install plumbing for washing basins. Costs of building
improvements aside, you should probably set aside between $500 and $3000 for the
interior layout and design, flooring, painting, window fixtures, indoor and
outdoor signage and general decorations.
Equipment
The
equipment you need to buy depends on the services you will offer. We offer links
to assist you with your equipment search.
www.clientmagic.net/equipment
Administrative Equipment
In
addition to the specific equipment you will need some basic but
fundamental administrative equipment. You will need at least one cash box or
drawer
and computer with the proper medical software, phones, basic office supplies,
desks, and furniture as appropriate.
Keys to
Running a Successful Practice.
Customer Service and Satisfaction is the Key
The
success of your practice will be directly linked to your ability to satisfy and
treat your
customers. There is no better way to retain existing customers than to have them
leave feeling that you have done all you could on every visit. Word-of-mouth can be an extremely effective form of
organically marketing your practice. Customer service always starts with a
courteous and professionally trained staff. Your staff must be well trained and
efficient with using the practice
software.
Create a
Comfortable, Clean and Safe Atmosphere
When
customers enter your practice to check in they should be presented with an
environment that is clean, safe, comfortable and relaxing. Medical customers
expect cleanliness. Make sure the floors, seating areas, magazine racks and
lighting are clean. Make
sure examinatin tools and other equipment are washed look organized and fresh for new
customers. Install comfortable couches and furniture in waiting areas. Offer
magazines and/or coffee table books for reading. Anything you can do to make
your practice more comfortable and relaxing will help retain customers and
gain new ones.
Your
Marketing
Marketing is Crucial
Every
owner understands how important retaining customers is by having a quality
staff that ensures customer satisfaction on each and every visit. But retaining
your customer base is not enough if you wish to grow your business. You must
market to new customers!
Marketing and Development
Most
likely you have done some basic marketing for your organization. Keep in mind these key
elements:
-
Create
a compelling name for your business if applicable
-
Prominently display diplomas, awards, certificates
-
Create
a logo and color scheme
-
Create
a slogan
-
Display attractive signage
-
Create
and promote a website with these features
-
Promote you website through email marketing
-
Promote your website through organic search engine optimization
-
Increase your salon base through regular advertising methods
-
Direct
mail advertising for your salon
-
Yellow
page advertising
-
Radio
or TV advertising
-
Develop an Incentive System for your customers to refer a friend or family
member
-
Donate
gift cards to charity organizations like Rotary Clubs and service
organizations.
Efficiency
By
developing an efficient running practice you create availability for your customers
Here at
ClientMagic we pride ourselves on helping you develop a successful and efficient
practice with software that is easy to use and provides up-to-date technology and
features that meets customers’ needs. Some of these important features include:
-
Check
in time comparison
-
International currency
-
Screen
logging
-
Text
messaging
-
Exporting of client data
-
Appointment waiting
-
Auto-backup
-
Security compliance
-
Treatment picture storage and POP-UP
-
Inventory barcode scanning
-
Check
in and out reports
-
Automated billing
-
Appointment change via cell phone
Running a
successful business today invokes multiple strategies. Here at ClientMagic our goal
is to help you fine tune your into a strong industry leader for years to
come. Call us today for a consultation to bettering your business at
800-583-3786; our staff is looking forward to assisting with your future.
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